Labour management for a restaurant using data envelopment analysis
by Seong-Jong Joo; Peter J. Billington; Philipp A. Stoeberl
International Journal of Services and Operations Management (IJSOM), Vol. 11, No. 1, 2012

Abstract: One of the major expense categories for restaurant businesses is wages due to intensive labour requirements. We select a family gourmet restaurant located in the Northwest in the USA and analyse the comparative efficiency of labour using data envelopment analysis (DEA). We measure labour efficiency using pertinent variables and present efficiency changes over time. Based on findings, we propose managerial insights that are helpful for fine tuning labour management from time to time during operating hours. The major contributions of this study are the use of real data and providing a framework for comparative labour efficiency measurement at a restaurant using DEA models.

Online publication date: Sat, 16-Aug-2014

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Services and Operations Management (IJSOM):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com