Assessment of individual, organisational and environmental variables in the implementation of business process redesign
by W.Q. Chan, K.L. Yung
International Journal of Business Performance Management (IJBPM), Vol. 1, No. 4, 1999

Abstract: The paper presents a structured analysis of the critical success factors associated with business process reengineering (BPR). As BPR projects involved high risks, factors affecting successes and failures become a major target of BPR research. There is the need for a structured framework to produce a sound analysis of the BPR process. The analysis framework presented in this paper was useful for practitioners in forging their analysis in a coherent way. Theories of innovation diffusion are used to construct the framework that includes variables at individual, organisational, and environmental level of analysis. Through the case of a Small Manufacturing Enterprise, the function of the framework is shown by applications in analysing the corresponding Business Process Reengineering project. The conclusion shows the framework is highly appropriate for exploring and analysing the resistance factors against BPR in a SME.

Online publication date: Mon, 10-May-2004

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Business Performance Management (IJBPM):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?


Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com