Maintaining reliability of business processes using active monitoring techniques
by Trevor J. Turner, Umit S. Bititci
International Journal of Business Performance Management (IJBPM), Vol. 1, No. 2, 1999

Abstract: This paper introduces the concept of active monitoring business processes to maintain their reliability so that a business can continually satisfy key stakeholder requirements. A case study is used to illustrate how a chemical company improved and maintained the reliability of key business processes by using active monitoring techniques. A methodology for designing an active monitoring system for a business process is outlined. A model for a reliable business is introduced in which key processes are actively monitored to ensure the business remains responsive to stakeholder requirements into the future.

Online publication date: Mon, 10-May-2004

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