Factors of successful innovation in services Online publication date: Sat, 21-Feb-2015
by Marko Ropret; Peter Fatur; Karmen Rodman; Borut Likar
International Journal of Services Technology and Management (IJSTM), Vol. 16, No. 3/4, 2011
Abstract: The objective of the research was to identify innovation factors influencing the performance of service companies. The study encompassed 87 Slovenian companies. The statistical analysis was performed in three phases. The first phase encompassed a principal component analysis, during which five potentially influential input and two output innovation factors were extracted. The second phase consisted of descriptive statistics, thus providing insights into the state of innovativeness in the service sector. Regression analysis followed in the final phase. The results of regression analysis identified the factor of innovation and market policy and the factor comparison with competition as influential on the average total benefit of the company from innovations. Interestingly, both factors reveal an innovation 'follower' pattern in services, thus indicating that stronger company's own incentives may be required for a breakthrough innovation.
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