Towards a theory of quality management: an integration of strategic management, quality management and project management
by Ali Mohammad Mosadeghrad
International Journal of Modelling in Operations Management (IJMOM), Vol. 2, No. 1, 2012

Abstract: Despite the potential benefits of TQM, its application in healthcare organisations encountered difficulties. The main purpose of this study is to develop a model of quality management for healthcare organisations. Thirty quality management experts were approached by using a Delphi method to specify the components of an appropriate quality management model. The core research led to the development of a context-specific model of quality management for healthcare organisations. It includes creating the organisation's long-term quality goals and objectives related to employees, customers, suppliers, society and organisation, developing strategies and action plans to achieve these objectives, providing the necessary education and training, adopting cultural change, and then allocating resources to implement the action plans.

Online publication date: Thu, 21-Aug-2014

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