A cross-national comparison of e-government success measures: a theory-based empirical research
by Leopoldo A. Gemoets; M. Adam Mahmood; B. Adenso-Diaz; Pilar Gonzalez
International Journal of Electronic Governance (IJEG), Vol. 4, No. 3, 2011

Abstract: The present research investigates citizen experience with e-government in the USA and Spain by utilising the DeLone and McLean (1992) theory of Information Systems (ISs) success. A parsimonious causal model was derived from direct and indirect impacts of e-government characteristics. These relationships were tested using the AMOS/SEM approach. The SEM results indicated citizens in both countries who perceive e-government services to be of high quality are more likely to be satisfied with these services and this satisfaction is more likely to contribute towards e-government success. This satisfaction is also more likely to motivate the citizens to use e-government services more frequently.

Online publication date: Wed, 23-Nov-2011

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