Trust and commitment-based satisfaction and the impact on specific investments, formalisation and opportunism
by Tore Mysen, Goran Svensson, Tzong-Ru Lee
International Journal of Business Excellence (IJBEX), Vol. 4, No. 6, 2011

Abstract: Researchers claim that trust, commitment and satisfaction constitute core dimensions in relationship quality so important to business success. However, there does not seem to be a consensus on how these core quality constructs inter-relate, nor how they relate to important outcomes. Consequently, this study examines whether satisfaction plays a mediating role between trust and commitment and three important outcomes. Leading executives in Taiwanese manufacturing companies were contacted, and the questionnaires were analysed using confirmatory factor analysis and structural equation modelling. The empirical testing supports the proposed theory that satisfaction is a mediator between trust and commitment, and specific assets, opportunism and formalisation. All five hypotheses in the model were supported. This study makes a contribution to theory outlining as it does a set of constructs, all of which are positioned in an AMP-model (i.e., antecedents, mediating and postcedents) for the benefit of other researchers. The supported model also provides a guideline for managers in the development, management and performance of business relationships.

Online publication date: Sat, 27-Sep-2014

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Business Excellence (IJBEX):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com