A citizen-centric, semantically enhanced governmental portal
by Nikolaos Loutas, Vassilios Peristeras, Konstantinos Tarabanis
Electronic Government, an International Journal (EG), Vol. 8, No. 4, 2011

Abstract: Governments and citizens alike can benefit from the development of Web 2.0 government applications. This work presents a citizen-centric public-service information portal, i.e., MyPortal.gov. The public service descriptions offered by MyPortal.gov are based on a mature public service model and are annotated using lightweight semantics. Public service descriptions are also enriched explicitly and implicitly by the users. MyPortal.gov allows the visual browsing of public service descriptions, e.g., using tag clouds. Public service recommendation mechanisms have also been implemented. The evaluation results of the portal revealed that users welcome the use of applications that engage them in public service provision.

Online publication date: Tue, 04-Oct-2011

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