An AHP method for evaluating usability of electronic government portals
by Dae-Ho Byun, Gavin Finnie
Electronic Government, an International Journal (EG), Vol. 8, No. 4, 2011

Abstract: This paper proposes an Analytic Hierarchy Process (AHP) method to assess e-government website usability and shows the evaluation and ranking of the portals of Australian state governments. We derived six main usability criteria and 59 sub-criteria as well as proposed an algorithm to synthesise the overall priority of criteria and portals when two groups of decision makers are involved. We show how the AHP model is implemented to derive judgment data by random number generation instead of real user testing. The AHP method is more analytical than traditional methods of simple user testing and expert evaluation with checklists and is efficient in terms of reducing the number of pairwise comparisons required.

Online publication date: Tue, 04-Oct-2011

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the Electronic Government, an International Journal (EG):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com