Intentionally holistic knowledge intensive service systems Online publication date: Sat, 21-Feb-2015
by Jennifer Wilby; Linda Macaulay; Babis Theodoulidis
International Journal of Services Technology and Management (IJSTM), Vol. 16, No. 2, 2011
Abstract: This paper applies a new framework of systems science to service science. This new framework reveals the effect of the interactions between systems principles and system structure in revealing complex systems behaviour, demonstrates why such methodologies are classed as being systemic, and how these systemic methodologies can be used to explore, design and manage emergent complex behaviour in practice. This paper then proposes that this framework of ideas can be transferred to inform the content of the existing roadmap for researching service systems, and thereby improve the design of new intentionally holistic service systems and the understanding and management of existing service systems and knowledge intensive service systems. Further research will investigate cases of complex scenarios in service systems, with the aim of transferring that knowledge (and its implications) to the fields of research, practice and education in both systems science and service (systems) science.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Services Technology and Management (IJSTM):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com
Our Blog 
Follow us on Twitter 
Visit us on Facebook