Applying a fuzzy logic methodology to waiting list management at a hospital emergency unit: a case study
by Javier Puente, Alberto Gomez, Jose Parreno, David de la Fuente
International Journal of Healthcare Technology and Management (IJHTM), Vol. 5, No. 6, 2003

Abstract: This paper studies care provision at hospital emergency departments. It begins with a traditional approach, based on queuing theory and simulation models, and then applies a fuzzy approach to the system so as to analyse the certainty levels provided by the key parameters of the system. A real (practical) case that occurred at an emergency department is analysed using both methods. Finally, the comparative results between the traditional model and the proposed one are shown.

Online publication date: Mon, 10-May-2004

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