Strategic aspects of contingency planning in chaotic environments and systems: multi-case study
by Alan D. Smith
International Journal of Business and Systems Research (IJBSR), Vol. 5, No. 5, 2011

Abstract: General concepts of chaos theory are used to explain how markets change, while complexity theory is often used to manage in an ever-changing business environment. Three large Pittsburgh, Pennsylvania-based organisations were studied from a case study-perspective, namely a global manufacturing corporation noted for its chemical production and pharmaceuticals, a financial services and banking company and a financial services and consulting company. A brief introduction to the corporate goals and its general operating environment are followed by sections describing local and area-wide disaster planning initiatives, such as contingency planning initiatives involving datacentres and ATM operations. A relatively detailed discussion of the practical applications of lessons learnt from the case studies and specific recommendations for contingency planning were included.

Online publication date: Sat, 18-Apr-2015

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