The approach for skill up in five-why for investigating root cause of quality problems Online publication date: Sat, 29-Nov-2014
by Kousei Sugitani, Hiroshi Morita
International Journal of Data Analysis Techniques and Strategies (IJDATS), Vol. 3, No. 3, 2011
Abstract: We propose effective steps for skill up in five-why for investigate root cause in order to find solutions to quality problems that lead to customer complaints. Skill up in five-why consists of four stages: skill up for beginners, skill up for masters, certification of skill up and evaluation of skill. Skill up is divided into seven steps, namely, teaching, doing exercises for understanding, correcting, practicing, entrusting themselves, confirming skill and evaluating skill. The proposed seven steps for investigating root cause in five-why enable us to solve quality problems more quickly and to enhance the impact of improvements in production lines.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Data Analysis Techniques and Strategies (IJDATS):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com