Developing an instrument for measuring Six Sigma implementation
by Erick C. Jones, Mahour Mellat Parast, Stephanie G. Adams
International Journal of Services and Operations Management (IJSOM), Vol. 9, No. 4, 2011

Abstract: The purpose of this paper is to develop an instrument for measuring Six Sigma implementation. We develop eight constructs for measuring Six Sigma implementation utilising the PDCA cycle (plan-do-check-act). The instrument captures different aspects of Six Sigma implementation in organisations such as the role of black belts, financial responsibility and executive support. In addition, we show that there is significant difference in Six Sigma implementation among organisations, where those employing PDCA cycle for their Six Sigma initiatives achieve higher level of performance. We believe the proposed instrument can be used for measuring Six Sigma implementation in organisations. Implications for managers and future research have been provided.

Online publication date: Wed, 11-Mar-2015

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