Insights into integration for supply chain redesign in service and product-focused firms Online publication date: Wed, 11-Mar-2015
by David D. Dobrzykowski, Oanh T. Tran, Paul Hong
International Journal of Services and Operations Management (IJSOM), Vol. 8, No. 3, 2011
Abstract: Supply chain redesign involves complex competencies such as integration with suppliers and customers to create value as well as the acquisition of external information and its transformation into practices capable of producing marketable outputs. These competencies are contextually specific. In service-focused firms, customers co-create value in an integrative environment with the firm and its suppliers. Product-focused firms create value in the product prior to its delivery, requiring the firm to acquire and transform customer information into value offerings. Data analysed from 711 firms in 23 countries supports two theories capable of explicating this phenomenon: value co-creation and absorptive capacity.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Services and Operations Management (IJSOM):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com