Seeking stakeholder support and approval: a case study of legitimation process in an information system development project
by Yongqin Du
International Journal of Business and Systems Research (IJBSR), Vol. 5, No. 2, 2011

Abstract: Legitimation is an abstraction of formal and informal approval of stakeholders towards organisational activities. Information systems (IS) development and implementation are more likely to receive stakeholder support and acceptance if they hold the belief that the IS and the changes implied are legitimate. This paper offers a case study of the legitimation process in an IS project at a large Chinese commercial bank, and obtains in-depth understanding of how legitimation was sought and obtained from various internal stakeholders through the project team's strategic actions. This paper empirically examines the applicability of the legitimation activity model (LAM), and establishes a new improvisational legitimation seeking approach as an alternative to the deterministic LAM. Limitations and directions for further research are discussed.

Online publication date: Fri, 17-Apr-2015

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