Opinion comparison between internet forums and customer reviews
by Jie Sun, Han Tong Loh, Aik Siang Yeo, Ying Liu
International Journal of Computer Applications in Technology (IJCAT), Vol. 40, No. 1/2, 2011

Abstract: The advent of the internet marks a new source of customer feedbacks for product designers to gain valuable insights into their outputs. The paper investigates the distinctive characteristics of customer opinions found on internet forums. A comparison of the similarities and differences between customer reviews and forum feedbacks is given. Finally, data mining techniques based on concept-based representations are used to analyse feedback from forums.

Online publication date: Thu, 10-Feb-2011

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