A framework for the selection of a road transport service provider
by Lassi Kontio, Jukka Hallikas
International Journal of Integrated Supply Management (IJISM), Vol. 6, No. 1, 2011

Abstract: A framework for the selection of a road transport service supplier is constructed through the formulation of a set of selection criteria. The framework will help firms to weight the criteria in accordance with their needs. The 'Analytic Hierarchy Process' method is used to assess the service-quality factors against the cost factor. The service-quality dimensions are itemised largely following the structure of the SERVQUAL instrument. The framework is tested in a case study of three companies representing different positions and perspectives in the road transport service supply chain. The study follows the 'Constructive Research Approach', which is a research method designed for building new applications.

Online publication date: Fri, 28-Jan-2011

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