A strategic framework linking quality and productivity
by D.P.S. Arora, D.J. Sumanth
International Journal of Materials and Product Technology (IJMPT), Vol. 7, No. 4, 1992

Abstract: The fact that quality and productivity go hand-in-hand and not against each other has gained much support in the literature. There is a need to develop a conceptual framework that analyses transitions in quality and productivity simultaneously and establishes a rationale to demonstrate their relationship explicitly. Companies keep investing in quality-related activities, in pursuit of excellence to a point that these investments become counter- productive. Such a conceptual framework can help management decision-making in quality-related investments. The primary objective of this paper is to develop a conceptual framework linking quality and total productivity which can act as a yardstick for management in quality-related decisions. The application of this conceptual framework is demonstrated by a hypothetical example.

Online publication date: Thu, 04-Nov-2010

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