Total Quality Management: the way ahead Online publication date: Thu, 04-Nov-2010
by G. Pouskouleli, T. A. Wheat
International Journal of Materials and Product Technology (IJMPT), Vol. 7, No. 4, 1992
Abstract: Quality is no longer achieved through monitoring or auditing by quality specialists but rather through a participative style of management by everyone involved in the process. Total Quality Management (TQM) is a new package of customer focused philosophy, participative management and appropriate measurement tools which has assisted many companies to achieve total quality, for many years
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