State-of-the-art on linkage between quality, quality costs and productivity
by D.J. Sumanth, D.P.S. Arora
International Journal of Materials and Product Technology (IJMPT), Vol. 7, No. 2, 1992

Abstract: This paper reviews the state-of-the-art on the importance of quality, quality costs, and the linkage between quality and productivity. A summary is given of research developments in the discussion of quality costs, in chronological order, using the 'state- of-the-art matrix' (SAM). The paper also identifies the critical issues for research in relating quality costs to productivity, and is intended to stimulate thinking in quality-productivity linkages. Such an understanding is essential to maintain both quality- and cost- competitiveness among products and services. A synthesis of the review of the literature is a starting point for researchers and practitioners to prevent themselves from 'reinventing the wheel'.

Online publication date: Thu, 04-Nov-2010

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