A review of benchmarking literature: a proposed model for implementation
by Andrew J. Czuchry, Mahmoud M. Yasin, Jeffrey J. Dorsch
International Journal of Materials and Product Technology (IJMPT), Vol. 10, No. 1/2, 1995

Abstract: This paper presents a generic conceptual benchmarking model which can be applied in manufacturing and service operational environments. The literature dealing with benchmarking was investigated and integrated in the form of a practical model for the implementation of benchmarking. The proposed model and associated framework have both strategic and operational implications for managers as they attempt to gain a competitive advantage in the marketplace.

Online publication date: Wed, 03-Nov-2010

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