An empirical study on the critical factors for balanced scorecard implementation in the Indian context Online publication date: Thu, 30-Sep-2010
by Suhanya Aravamudhan
International Journal of Business Excellence (IJBEX), Vol. 3, No. 4, 2010
Abstract: Balanced scorecard (BSC) is one of the popular management tools that have been gaining prominence globally and being adopted by organisations for performance improvement and strategic alignment. This research paper is an earnest endeavour in identifying the critical factors that facilitates BSC implementation in Indian organisations. The criticality of each of these dimensions from an Indian business perspective is corroborated in detail. Based on the thorough investigation of conceptual and empirical literature the researcher has identified eight factors that motivate Indian organisations to implement BSC. The critical factors that have facilitated Indian organisations to implement BSC have been identified and validated. The instrument has been empirically tested for unidimensionality, reliability and constructs validity using confirmatory factor analysis (CFA) approach. The present work offers a platform for understanding the conceptual and empirical foundation of BSC implementation in the context of Indian organisations.
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