Relating physician emotional expression to shared understanding and shared decision-making with patients Online publication date: Tue, 21-Sep-2010
by Raymond T. Lee, Brenda L. Lovell, Celeste M. Brotheridge
International Journal of Work Organisation and Emotion (IJWOE), Vol. 3, No. 4, 2010
Abstract: This study examines how physicians' emotional expression facilitated shared understanding and shared decision-making with patients. A sample of 278 Canadian physicians reported how often they expressed genuine emotions, faked and withheld other emotions during patient care. The results revealed that: the two communication outcomes were highly interrelated; deep acting was positively related to shared understanding; faking was negatively related to both outcomes; hiding was unrelated to either outcome. Addressing patients' emotional needs enhances patient-centred care and patient safety. More research on managing physician's and patient's emotions is needed, given the challenges and constraints of medical practice.
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