Estimating operational risk indices for software services outsourcing industry: a case Online publication date: Thu, 05-Aug-2010
by J. Dasgupta, R.P. Mohanty
International Journal of Services and Standards (IJSS), Vol. 6, No. 1, 2010
Abstract: Software Services Outsourcing (SSO) industry has grown rapidly in the last few decades in undertaking software projects. Projects are grouped with several other projects according to some similarity, for example same customer, same domain, same geography, or some other factor(s). When an SSO enterprise undertakes concurrent execution of multiple projects characterised by size, complexity, resource requirements, etc. in multiple locations, it is necessary to estimate 'generic risk factors'. Although generic risk factors are used in medical/actuarial science, so far they have not been applied in SSO industry and therefore have not been mandated in the existing IT-related standards; which currently focus on project-specific risk factors. In this paper, we demonstrate the use of generic risk factors by developing a computational and workflow system framework. Such a framework may be used to upgrade existing international standards on project risk management.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Services and Standards (IJSS):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com
Our Blog 
Follow us on Twitter 
Visit us on Facebook