E-commerce innovation in the Veneto region: sociotechnical alignment in the context of a public administration
by Alfonso Molina, Mirta Michilli
International Journal of Entrepreneurship and Innovation Management (IJEIM), Vol. 3, No. 4, 2003

Abstract: The paper discusses the emergence and development of e-commerce in a government context. Recently, the region of Veneto has implemented ''Bollo Auto'' - the payment of car taxes through a digital network making use of lottery terminals located in the popular tobacco shops (''tabacchinos''). This paper examines this experience and asks: how is e-commerce emerging in European regions; what are the technologies used; what are the difficulties faced; what are the benefits; and, more generally, what is the nature of the processes involved in making a success of e-commerce by government? The paper deals with these questions through a combination of conceptual instruments (the ''diamond of sociotechnical alignment'') and empirical analysis. In this way, the paper aims to provide insights beyond the particularities of the Veneto region, with a view to helping the understanding and practice of other e-commerce innovation processes in regional environments.

Online publication date: Wed, 20-Aug-2003

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