Reducing uncertainty and supporting cognitive maps in travel information for public transport
by Katrin Dziekan, Matthijs Dicke-Ogenia
World Review of Intermodal Transportation Research (WRITR), Vol. 3, No. 1/2, 2010

Abstract: One cause of negative attitudes towards public transport may be due to feelings of uncertainty that travellers experience. We argue that these negative feelings are due to a lack of information and that, in public transport, besides the regular service information, information should also be provided that helps to reduce uncertainty, i.e., information which supports the cognitive map of the traveller. This information should confirm that which is already present in the cognitive map, and should provide extra information about the transport system and the area in which it is used. We show the relevance of our argument by using research from several projects. Furthermore, we discuss the needs and wishes of travellers concerning travel information and the ergonomic principles involved in the design process of travel information.

Online publication date: Fri, 12-Feb-2010

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the World Review of Intermodal Transportation Research (WRITR):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com