Smart products and service systems for e-business transformation
by Jay Lee
International Journal of Technology Management (IJTM), Vol. 26, No. 1, 2003

Abstract: Web-based intelligence is key to achieving global leadership in sixsigma product aftermarket service and manufacturing productivity for the 21st century. The need to improve the understanding of product performance for aftermarket service will lead to six sigma quality for product life cycle. With the proper integration of e-intelligence into products, manufacturing and service systems, manufacturers and users will benefit from the increased equipment and process reliability. This paper discusses how to design smart products and service systems using web-based intelligence technologies. Firstly, a brief introduction about the trends of product and service innovation in industry and perspectives are given. Secondly, needs and innovation for the device-to-business, D2B™, concept are introduced. Finally, the D2B Platform and its impacts on innovative business transformation are discussed.

Online publication date: Sun, 13-Jul-2003

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