Enhanced service provision through mobile technology utilisation in facility processes Online publication date: Sun, 17-Jan-2010
by Anne Tolman, Tapio Matinmikko, Veli Mottonen, Erkki Siira, Kauko Tulla, Pentti Vaha
International Journal of Web Engineering and Technology (IJWET), Vol. 5, No. 3, 2009
Abstract: The aim is to describe the currently experienced benefits and obstacles for enhancing FM services with the available technological enablers. This paper presents an integration of several studies conducted to identify the prevalent usefulness and potential of mobile technology as perceived by Finnish FM professionals operating in Northern Europe. The main means of the study were to describe the current technological enablers for the utilisation of mobile technology at FM settings and to interview the FM professionals on how they perceived the utilisation of the available technology. The change of practice to exploit mobile technology is emergent. The paper gives experience-based suggestions for demand and supply sides of the service procurement to gain the feasible benefits and avoid the currently hindering obstacles, as the paper provides insight on present and future tools for the mobile aspects of FM services. The findings are relevant for the service providers and operators too.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Web Engineering and Technology (IJWET):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com
Our Blog 
Follow us on Twitter 
Visit us on Facebook