Invited commentary: Can emotional labour be fun?
by Arlie Russell Hochschild
International Journal of Work Organisation and Emotion (IJWOE), Vol. 3, No. 2, 2009

Abstract: Can emotional labour be fun? Of course, but not in broken care systems. In understaffed, hyper-bureaucratised facilities, maintained by migrant workers torn from their families, where care itself is rendered invisible, it is harder to enjoy emotional labour. Indeed, a broken system calls for a secondary form of emotion work – dealing with how the broken system makes you feel.

Online publication date: Wed, 13-Jan-2010

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