Implementation of a strategic group map and balanced scorecard in a university setting
by Laura L. Matherly, Mohammed A. El-Saidi
International Journal of Management in Education (IJMIE), Vol. 4, No. 2, 2010

Abstract: A balanced scorecard reports those performance indicators that have been derived from the institution's mission and stakeholder analysis and are aligned across all functions in the organisation. A comprehensive review of the literature reveals that most universities do not use a strategic map to show the causal linkages among the performance indicators. Drawing from the emerging performance excellence paradigm and research in strategic management, a strategic group map and implementation model are proposed from which a balanced scorecard is developed for higher education. Based on the application of these tools, the university achieved its first significant improvement in strategic indicators in over five years.

Online publication date: Mon, 11-Jan-2010

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