Management by the cognitive range: a perspective on knowledge management Online publication date: Sat, 06-Apr-2013
by Atsushi Inuzuka
International Journal of Technology Management (IJTM), Vol. 49, No. 4, 2010
Abstract: Most studies have considered the concept of knowledge according to a cognitivist notion, that is, knowledge is associated with a set of viewpoints from the individual who handles it. This paper sheds light on the cognitive range and how it affects obtaining customer needs or knowledge conversion. The outcome of a questionnaire used with a large Japanese System-Integration (SI) firm shows that the cognitive range is related to the level of knowledge conversion but not to the impact of supporting factors. In contrast, in terms of obtaining customer needs, the cognitive range is related to the impact of supporting factors but not to the level of obtaining customer needs. Moreover, some factors consistently show positive relationships to obtaining customer needs and knowledge conversion under any conditions, meaning that they are necessary conditions for attaining knowledge creation and customer satisfaction.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Technology Management (IJTM):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com