An exploratory study of factors associated with customer perceptions of paying above and below market prices
by Robert C. Fink, Kenneth J. Hatten, William L. James
International Journal of Revenue Management (IJRM), Vol. 4, No. 1, 2010

Abstract: This paper studies the relationships between customer and supplier exchange benefits, relational marketing, customer size, environmental uncertainty, competition and industrial customer perceptions of when they are paying above or below market prices for their supplier product. The results indicate that customers perceive they are paying above average market prices in situations characterised by lower levels of customer exchange benefits, reduced supplier resource allocations, transactional relationships, high environmental uncertainty and elevated levels of competition. These results offer marketing managers with insights into factors associated with enhanced revenue through above market prices and factors associated with revenue reductions through below market prices.

Online publication date: Thu, 03-Dec-2009

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