Electronic government return assessment by measuring information system usage
by Helaiel Almutairi
Electronic Government, an International Journal (EG), Vol. 7, No. 1, 2010

Abstract: This study attempted to assess the impact of electronic government on back office functions. Information system usage and a multi-level framework are proposed as a measure for back office functions. The study is applied to the Kuwaiti e-government project. The study's findings indicate no significant impact on the back office. However, using the framework and information system usage measure has provided a multi-dimensional picture of the status of the e-government project. Management and research implications of the study's findings are presented.

Online publication date: Wed, 02-Dec-2009

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