Information technology acquisition in the service sector
by Rosine Hanna, Tugrul U. Daim
International Journal of Services Sciences (IJSSCI), Vol. 3, No. 1, 2010

Abstract: The objective of this research paper is to present and examine a conceptual model that helps realise the complexities of offshore outsourcing IT knowledge and service work. The model offers a simple yet potent way to recognise the intrinsic challenges that such strategies involve. The model compares well-established work in the manufacturing literature to present a sequential view of building organisational capability in offshore outsourcing in the IT service sector. The authors examined offshore sourcing decisions at three organisations through interviews with senior business executives in IT start-ups. A set of frameworks were developed to clarify sourcing options and aid managers in deciding which IT service functions to offshore outsource and which ones to retain in-house.

Online publication date: Wed, 02-Dec-2009

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Services Sciences (IJSSCI):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com