The effect of TQM implementation on firm performance in the Tunisian context
by Senda Wali, Younes Boujelbene
International Journal of Productivity and Quality Management (IJPQM), Vol. 5, No. 1, 2010

Abstract: Total quality management (TQM) is an integrated management system designed to make the best use of an organisation's resources in order to increase the quality of a firm's products/services, to satisfy customer needs and improve the efficiency of the production processes. Advocates of TQM have suggested that there should be a positive relationship between implementing TQM practices and performance measures. Recent research (Sila, 2007; Santos-Vijande and Alvarez-Gonzalez, 2007) on TQM has examined the relationships between the TQM practices and various levels of organisational performance. This study examines the direct and indirect effects of these practices on operating and financial performance. The model is tested using structural equations, making a survey of quality managers in 66 Tunisian firms. The causal analysis results show no significant and direct, but a significant indirect relationship between the use of TQM and improvement in financial performance. Similarly, the TQM implementation has a positive and significant impact on operating performance.

Online publication date: Mon, 30-Nov-2009

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Productivity and Quality Management (IJPQM):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com