Organisational readiness assessment framework and model for knowledge management – application for manufacturing supply chain
by S. Nagarajan, K. Ganesh, Balan Sundarakani
International Journal of Electronic Customer Relationship Management (IJECRM), Vol. 3, No. 3, 2009

Abstract: Organisations need to concede that changes are happening and should acclimatise to them. Readiness is allied with change. Readiness is based on a subjective feeling or a perceived ability. Readiness tends to be conceptualised as a state where a person/organisation is assessed as ready or not ready. This paper highlights on importance of the readiness of organisation towards the knowledge management (KM) solution and a readiness assessment approach has been developed to access the readiness of people, process and technology before the adoption of KM. The element 'people' includes customers as a key member and the framework has developed with the perspective of customer relationship. A readiness assessment framework and approach for KM has been devised for a case study of textile machinery manufacturing organisation and it is also generalised for typical manufacturing industry of India.

Online publication date: Sat, 22-Aug-2009

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