A study on integrated total quality management practice in technical institutions – stakeholders' perspective Online publication date: Mon, 20-Jul-2009
by A. Pal Pandi, U. Surya Rao, D. Jeyathilagar
International Journal of Management in Education (IJMIE), Vol. 3, No. 3/4, 2009
Abstract: The principles of Total Quality Management (TQM) have been successfully adopted in the field of higher education by developed countries such as Japan, USA and UK. Ultimately, the objective of TQM is to build an institution that performs services, which fulfill customer requirements, and thereby delights them. The purpose of this paper is to study the practice of Integrated Total Quality Management (ITQM) in engineering institutions in Tamilnadu, India, from the stakeholders' (government, faculty, parents, students, and the public at large) perceptive. ITQM is nothing but a bundle of global management practices such as ISO 9001:2000, Six-Sigma (DMAIC), TQM, Knowledge Management and Lean Thinking. The data were obtained from a survey of 250 members of stakeholders and analysed. Based on the analysis, recommendations have been made. The result of this study can also be applied internationally in the institutions of professional learning.
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