Increasing calculation consistency and reducing calculation time using Six Sigma: a case study of salary determination in an institution of higher education
by Kathleen M. Utecht, Lawrence O. Jenicke
International Journal of Services and Standards (IJSS), Vol. 5, No. 2, 2009

Abstract: Six Sigma, a strategic and quality-oriented approach to improving business processes, has been adopted by major corporations across the globe to enhance customer satisfaction, heighten savings and increase revenues. Traditionally, Six Sigma initiatives have been adopted by manufacturing organisations with a focus on improving production processes. However, more recent applications of Six Sigma have been evidenced in other types of organisations, and with an emphasis on improving Human Resource Management (HRM) practices and processes. Seizing on the latter interest in HRM, this paper presents a case study of a Six Sigma project undertaken in an institution of higher education to improve the salary determination process for Office Professional (OP) employees. More specifically, how the Six Sigma methodology of Define, Measure, Analyse, Improve and Control (DMAIC) was applied over a 14 month period to improve consistency, and reduce cycle time, in the salary calculations of OPs is described. Additionally, the improved results, and the goals achieved, are presented.

Online publication date: Fri, 17-Jul-2009

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