The evolution of e-banking: a study of Indian and Kenyan technology awareness
by Richard Nyangosi, J.S. Arora, Sumanjeet Singh
International Journal of Electronic Finance (IJEF), Vol. 3, No. 2, 2009

Abstract: Banking through electronic channels has gained increasing popularity in recent years. This system, popularly known as 'e-banking', provides alternatives for faster delivery of banking services to a wide range of customers. This study aims to collect customers' opinions regarding the importance of e-banking and the adoption levels of various e-banking technologies in India and Kenya. The study also highlights the trends of e-banking indicators in India and Kenya. Further, it segregates the data collected into an Indian and a Kenyan customer basis, to identify differences in their attitudes towards the emergence of e-banking. The overall result indicates that customers in both countries have developed positive attitudes and they attach much importance to the emergence of e-banking.

Online publication date: Sun, 07-Jun-2009

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