Benchmarking ESSQ management system through tailored maturity model Online publication date: Tue, 26-May-2009
by Pekka Tervonen, Joonas Alapiha, Harri Haapasalo
International Journal of Management and Enterprise Development (IJMED), Vol. 7, No. 3, 2009
Abstract: This study addresses current status of ESSQ management and integration in a steel production organisation. We benchmark maturity levels with the chosen leading Finnish international companies. The examination has been done in compliance with the applied maturity model developed by the target corporation. ESSQ management in terms of leadership and innovation in Ruukki was assessed to be in the lowest, roll-over, level. Control and monitoring systems were found to be at the second lowest level, crawling. When examining the benchmarked companies through the ESSQ framework, we found that a similar framework cannot be found in any other company as such; instead, operations are distributed under different organisations. The ESSQ management framework was found to be new to other companies. Although many sources criticise system-based development, the results of this study indicate that it is nevertheless an efficient way to develop operations.
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