Information technology management of university education: Part 2. Case histories of information management
by James D. Palmer, Andrew P. Sage
International Journal of Technology Management (IJTM), Vol. 4, No. 1, 1989

Abstract: In Part 1 of this paper (Int. J. Technology Management, Vol. 2, Nos 3/4, 1987), the authors identified a set of relatively disaggregate attributes associated with four characteristic abilities of university executives: administrative, management ability, leadership, and governance. A mix of these attributes is needed for each of the offices in the university hierarchy. From identification of the objectives of these offices will follow a characterization of the mix of importance of detailed attributes for success for university executives in identified tasks. To aid in accomplishing these tasks, there exists the need for a support system to enhance university effectiveness under normal operating conditions, as well as under conditions of internal and external crises. In this paper, the authors identify a broad range of crisis situations as well as potential responses to them, and the information needs to enable effective responsiveness. In Part 3 of the paper, the implications of those case studies of information resource management will be examined.

Online publication date: Tue, 26-May-2009

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