Productivity measurement in contract-oriented service organizations
by Vincent K. Omachonu, Elda M. Davis, Patricia A. Solo
International Journal of Technology Management (IJTM), Vol. 5, No. 6, 1990

Abstract: The measurement of productivity in the service sector remains highly complex and difficult, primarily because output is intangible and often ill-defined. This paper is aimed at the development of a methodology for measuring the productivity of engineering and technical (contract-oriented) organizations. The approach presented has been implemented in a major technical installation company in the Southeast USA. The approach offers technical managers a tested tool for the management of productivity, and can be applied in other contract based organizations such as defence contractors, uitility contractors, building contractors, electrical contractors, etc.

Online publication date: Mon, 25-May-2009

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