A process view of technology management – implications for R&D
by John Cheese, Bob Whelan
International Journal of Technology Management (IJTM), Vol. 11, No. 3/4, 1996

Abstract: Business Process Analysis suggests new types of customer for research and development (the business 'cluster') and reinforces the importance of research outputs being seen in context – the application of technology to create customer value within the business. Public collaborative technology programmes are themselves a business process designed to support the wealth-creating capability of the host nation. Identifying the real customer for public R&D programmes becomes a serious issue. The implications for technology management will be described based on recent studies in both the public and private sector.

Online publication date: Fri, 22-May-2009

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