Users as sources for radical service innovations: opportunities from collaboration with service lead users Online publication date: Thu, 21-May-2009
by Florian Skiba, Cornelius Herstatt
International Journal of Services Technology and Management (IJSTM), Vol. 12, No. 3, 2009
Abstract: Though theory and praxis both underline the importance of radical service innovations, science has kept lead user in the service industry outside the research scope so far. Based on first explorative findings on user innovations in services and recent research on service innovations, this paper answers the questions: 1) Can users lead trends and independently innovate in the service sector as well? 2) If so, do such service lead users show similar characteristics to lead users from other industries? 3) Can approaches for identification and integration from the consumer and investment goods be applied in the service sector too? By illustrating the impact lead users offer as source of radical service innovations, we hope to raise interest in this powerful concept, not yet applied in service industry systematically.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Services Technology and Management (IJSTM):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com