The analysis of service station allocation in the hospital based on bottleneck model
by F. Wu, T. Jia, S.L. Liu, J.Y. Qi
International Journal of Services Technology and Management (IJSTM), Vol. 12, No. 2, 2009

Abstract: The service station allocation, which directly decides the service level and operational cost, is very important to a hospital. It is necessary for the decision makers to evaluate and optimise the service systems. The structured process to solve service station allocation problems was depicted explicitly. Taking a hospital system as an example to illustrate the whole process, the major process includes constructing the GERT model of the system by process analysis, getting an initial solution through constantly identifying the bottleneck in the system and then eliminating them, evaluating the service level of the systems and identifying object that needs improvement, then optimising them constantly by simulation analysis, eventually a satisfying solution is achieved.

Online publication date: Sun, 17-May-2009

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