A conceptual framework for measuring public value of enterprise applications
by Niraj Prakash, Mahadeo Jaiswal, Umesh Gulla
Electronic Government, an International Journal (EG), Vol. 6, No. 3, 2009

Abstract: Despite several evaluation models of IS, there is little by way of frameworks measuring value of enterprise applications in the public sector and government organisations. This paper proposes a conceptual framework that fills this need. The methodology used is literature survey on IS business value, public value of IS and value of enterprise applications. The framework recommends three dimensions – constituent service, productivity and political consideration, along with their measures, that constitute public value of enterprise applications. It provides a new multidimensional public value measurement that can be applied for assessing the impact of enterprise applications in the public sector and government organisations.

Online publication date: Tue, 05-May-2009

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