Multi-agent based framework for e-government
by Sehl Mellouli, Faouzi Bouslama
Electronic Government, an International Journal (EG), Vol. 6, No. 2, 2009

Abstract: This paper presents an architecture framework with underlying technologies that are appropriate to design and deploy efficient government services. Service-oriented architecture driven by intelligent multi-agent components is proposed as a solution to achieve governments' goals of citizens focused efficiency, responsiveness and anticipation. Services are clustered into grapes of services related to specific government domains. Citizens have access through a single multichannel entry point and via service grapes to any service provided by a ministry or a public agency. The results of this research enable governments to be aware of innovative technologies that can assist them in better serving their citizens.

Online publication date: Fri, 03-Apr-2009

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