GovBenefits.gov: an electronic government case study
by Patrick Pizzella
Electronic Government, an International Journal (EG), Vol. 6, No. 2, 2009

Abstract: GovBenefits.gov, launched in 2002, illustrates success factors outlined in previous research. A case study approach is used in this paper to explore how GovBenefits.gov resolved challenges since its inception. Especially important to GovBenefits.gov was the ability to collaborate with US federal agencies in a formal governance structure; to develop, maintain and expand technology solutions as the site evolved and to measure and report value to citizens and funding partners. The GovBenefits.gov story provides insights into how to evaluate other electronic government initiatives and the US Executive Branch's progress in meeting its electronic government goals.

Online publication date: Fri, 03-Apr-2009

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