The effect of institutional pressures on knowledge management and the resulting innovation: the case of the smartcard in France
by Remy Magnier-Watanabe, Dai Senoo
International Journal of Intelligent Enterprise (IJIE), Vol. 1, No. 2, 2009

Abstract: As governments attempt to stimulate the economy, solving the issue of disconnect between institutional systems legitimised in routine on the one hand and innovation striving on change on the other hand, promises to lead to a newfound virtuous cycle of growth. Knowledge Management (KM), as enabler of change using its knowledge creation capability, is subject to different forces that shape its processes and eventually the resulting innovation. A qualitative analysis based on data gathered from the case study of the first major rollout of smartcard technology in France shows how institutional isomorphic pressures affect not only the Management Of Technology (MOT) but also the KM processes applied in the creation and maintenance of the resulting innovation. The government impetus, legal authorities and cultural expectations in the French society produced coercive isomorphic pressures onto the credit card industry, while existing credit card solutions, systems and standards played the role of mimetic isomorphic pressures and professional networks and network effects functioned as normative isomorphic pressures. Also, it is shown that a systems perspective of institutional isomorphic pressures can provide a better understanding of interdependence mechanisms.

Online publication date: Thu, 02-Apr-2009

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Intelligent Enterprise (IJIE):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com